Service Charges
1. Customer Equipment & Network Re-Configuration |
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A. Equipment Purchase or Re-configuration**Requests made within the first 30 days of service are not chargeable |
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| Purchase Equipment | Price | |
| Routerboard RB750Gr3 (hEX) | $150 | |
| Routerboard RB4011iGS+RM, RB5009UPr+S+IN or similar router | $299 | |
| Routerboard RB912R-2nD-LTm cellular router | $350 | |
| Cable Modem | $150 | |
| DSL router | $150 | |
| Service | Price | |
| IP Modifications – Add/delete/modify IP addresses | $75 | |
| Configuration | $75 | |
| Open/close ports | $75 | |
| Restocking Fee to replace equipment (after 90 days) | $75 | |
| Shipping (Admin Fee) | $75 plus material and courier costs | |
B. Network Re-configuration |
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| Service | Price | |
| Service Upgrade – Increase Speed | FREE | |
| Service Downgrade – Decrease Speed | $75 | |
| VLAN – Change from Public to Private Network | $150/site | |
C. Site visit |
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| Service | Price | |
| One hour minimum charge | $149 | |
| Wiring Runs | (time and material) | |
| Network Configuration | (by quote) | |
D. Moves |
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| Service | Price | |
| Configuration and Shipping | $99 | |
| Install | $149 | |
| New ADSL set-up fee | $75 | |
| Dry loop set-up fee | $75 | |
| 10 day Service-Over-Lap (equipment configuration, rental and 2nd service for ten days) |
$75 | |
E. Hosted PBX, SIP channels and Microsoft Direct Routing Moves, Adds, Changes, Deletions |
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| Service | Charge | |
| Labour – On-Site (min 2 hr. charge) Examples: Hardware installation, On-site Software changes, troubleshooting, Network installs |
$175/ Hour | |
| Labour – Remote (charged in Quarter Hour Increments) Examples: Remote installs/software changes, Adding/Deleting Users, Call Forwarding, Directory Listings, Vanity Searches, etc. |
$35/ Quarter Hour | |
| On-Site Materials Examples: CAT 5 Cable, Data Rack, Data 24 Port Patch Panel, etc. |
Quote Required | |
2. Email Modifications |
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| Service | Price | |
| Add/delete accounts | FREE | |
3. Billing Changes |
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| Service | Price | |
| Admin Fee for Service Upgrade | FREE | |
| Admin Fee for Service Downgrade | $35 | |
4. Colocation Services |
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A. Escorted Access and Remote Hands |
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| Service | Price | |
| Between 1 pm and 5 pm PST Tuesday | $85/hour. Minimum 1 hour | |
| 8 am to 6 pm Weekdays (outside 1 pm to 5 pm Tuesday) | $400/visit (includes 2 hours travel and 1 hour of work) plus $85/hour | |
| 6 pm to 8 am daily. | $400/visit (includes 2 hours travel and 1 hour of work) plus $150/hour | |
B. Cross Connects |
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| Service | Non-Recurring Charge | |
| Letter of Authorization (LOA) | $75 | |
| Book Electrician and LOA | $150 | |
| Electrician Cabling within 6B Meet-me Room | $300/pair | |
| Electrician Cabling between 6A, 6B, 6C and 5 Meet-me rooms* | $550/pair | |
| Remove Cross-connect | $220 (billed in advance) | |
| Service | Monthly Recurring Charge | |
| Between Skyway cabinets in 6B Meet-me Room | $25 | |
| Within 6B Meet-me Room | $100 | |
| Between 6A, 6B or 6C and 5 Meet-me Rooms* | $125 | |
| Between 6A, 6B and 6C Meet-me Rooms* | $175 | |
5. Emergency LTE Service |
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| Service | One-time Charge | Monthly Charge |
| LTE router set up & shipping | $99 | – |
| LTE service, including Sim Card, first 2 Gigabytes (each additional $15/GB/month) | – | $39 |
*between any two rooms in the Harbour Centre Complex including the Spencer building at 399 Richards St
