Internet Access Support

What is wrong? Can you browse www.skywaywest.com? If YES your modem/router is connected to the Internet. Go to Step 4. If NO go to Step 2. Can you browse www.skywaywest.com but not some other specific web site? Either the server you are attempting to access is slow or...

Networking Tools 1. PingInfoView Ping is a well established tool to determine if an Internet connected device is alive. PingInfoView also pings multiple Web sites simultaneously, schedules pings and displays the results in a graphical interface. 2. VisualRoute 2008...

QUALITY OF SERVICE DEFINED Quality of Service is tricky to measure because numerous interconnected networks comprise the Internet. Problems can range from a bad cable to a backbone router failure 6,000 miles away. The Internet is a collection of networks exchanging...

If your Internet service is down, call Support at 604-482-1212 (1-877-771-1077 ext. 1). Otherwise, please email support@skywaywest.com for assistance and follow up with a phone call if it is urgent. We strive to answer all requests within an hour of a report depending...

Please use the following addresses for your local network's TCP/IP (Transmission Control Protocol/Internet Protocol) dns configuration: Preferred 216.251.142.142 Alternate 74.50.239.1 Use these addresses when registering domains to our authoritative AnyCast DNS...