A dedicated internet connection dedicates a specific amount of bandwidth that is not shared with anyone else other than the users of that physical circuit. This ensures your internet connection performs at a consistent service level regardless of the time of day or number of users online in the area. In addition to dedicated bandwidth, performance metrics including network latency, packet loss, uptime, jitter and repair timeframes are guaranteed with service level agreements.

Dedicated Internet provides enterprise-grade, dedicated internet connection from Skyway to support near real-time applications and public/private networking solutions. The dedicated connections are delivered via Ethernet or private-line circuits not shared with other customers to provide guaranteed bandwidth; service level agreements and quality of service (QoS), including 100% availability; and symmetrical speeds.

A broadband Pure Fibre internet connection is a shared network, with many different users in an area sharing a common larger connection. The amount of bandwidth offered is only up to the maximum bandwidth or package speed available, with no guarantees on what speed you actually get or the quality of the connection. Speed is determined by network traffic and congestion, which can vary greatly depending on the location or time of day.

Network latency in a packet-switched network is measured either one-way (the time from the source sending a packet to the destination receiving it), or round-trip delay time (the one-way latency from source to destination plus the one-way latency from the destination back to the source) which is what we use at Skyway. Round-trip latency is more often quoted, because it can be measured from a single point.

The reason Fibre latency is so low compared to ADSL and Cable is that Fibre latency is largely a function of the speed of light, which is 299,792,458 meters/second in vacuum. This equates to a latency of 3.33 microseconds for every kilometer of path length.

Jitter is measured as the variation in latency over time. A network with constant latency has no variation (or jitter).

Packet loss occurs when one or more packets of data travelling across a computer network fail to reach their destination. Packet loss can be caused by a number of factors including dropped packets because of congestion, corrupted packets rejected in-transit, faulty networking hardware, faulty network drivers, or normal routing routines.

Skyway Dedicated Fibre performance metrics include:

• MTTR (Mean Time to Repair): Per Site Average/ On-Net:4 hours Off-Net:8 hours
• Circuit availability: 100%
• Round trip delay within Skyway Fibre network up to 3500 KM:
• Round trip delay within Skyway Fibre network over 3500 KM:
• Vancouver sites to Vancouver POP:
• Other BC and Alberta sites to Vancouver POP:
• GTA sites to Toronto POP:
• Other Ontario and Quebec sites to Toronto POP:
• Packet loss: Monthly average <0.1%
• Jitter: Monthly average

There are three costs to consider when installing a Fibre service:

• Construction: cost to bring fibre to your building
• Installation: cost to prepare the fibre for use
• Inside Wiring: cost to terminate the fibre in customer’s suite

Buildings in any downtown core generally have fibre already in place and construction costs do not apply. Because we work with several major fibre suppliers anxious for our business, we are often able to mitigate the costs of construction and installation. We are also able to lower construction and installation costs for longer term contracts.

Customers can choose to use their own contractor for inside wiring, or use a Skyway contractor. We recommend the latter as we are then able to supply end-to-end support.

Static IP addresses provide a stable connection and permit remote users to access corporate firewalls and servers (e.g., mail, web, ftp, voice over IP).

Static IP addresses make it possible to connect branch offices, home users and remote employees to your LAN. Network administrators can connect to the office servers to maintain them. Remote users can authenticate their access to the office network. Static IP addresses are essential if you host your own mail or web server and also necessary to make an application like a corporate database or accounting program accessible over the Internet.

Additionally, static IP addresses permit Skyway to continually monitor and measure the health of your service and determine if any problems that arise are due to our equipment, your firewall or the cable between them.

Static IP addresses are included with all our services. All Skyway customers may move from one Skyway service to another or from one location to another without changing their IP addresses.